Customer support specialist

At kimbocorp, we’re on an exciting journey to transform from a family-owned, lifestyle-operated business into a digitally-driven powerhouse. We’re building innovative platforms to empower entrepreneurs and companies, and we need passionate, talented individuals to help us scale this vision. But we know the traditional work model doesn’t always fit every stage of business. That’s why we’re doing things differently. We’re offering performance-driven compensation that rewards you when the company grows—because we believe in sharing the success you help us achieve.

We’re looking for a proactive and empathetic Customer Success Specialist who thrives on helping users succeed while contributing to user retention and growth. You’ll be the bridge between kimbocorp and our users, ensuring a seamless experience while actively collaborating with the User Acquisition & Community Building Manager to drive engagement and retention.

User Support and Onboarding:

• Guide new users through the onboarding process, ensuring they fully understand and benefit from our platform.
• Address user inquiries via email, chat, and phone with professionalism and empathy, ensuring timely and effective resolutions.
• Maintain detailed records of user interactions in the CRM system to track issues and identify trends.

Retention and Engagement:

• Proactively check in with users to identify challenges and opportunities for engagement.
• Collaborate with the User Acquisition & Community Building Manager to implement user retention strategies, such as loyalty programs, webinars, or personalized content.
• Actively participate in community discussions, offering support, answering questions, and fostering trust with users.
• Encourage users to share feedback and testimonials to help improve the platform and attract new members.

Upselling and Advocacy:

• Identify opportunities to promote additional services or upgrades that align with user needs.
• Act as an advocate for users, ensuring their voices are heard in product and service development discussions.

Collaboration for Growth:

• Work closely with the User Acquisition & Community Building Manager to share insights from user interactions, helping shape campaigns and community initiatives.
• Contribute to cross-functional efforts to improve the user experience (UX) and optimize retention efforts.

• The opportunity to directly impact user satisfaction, retention, and growth, becoming a key player in the success of kimbocorp’s mission.
• A share in the performance-driven rewards model, earning a portion of EBITDA based on your contributions to user success. 
• Ownership opportunities through employee share options, making you a stakeholder in the company’s long-term growth. 
• Access to tools, training, and resources, including CRM systems, user engagement platforms, and community-building tools, to help you excel in your role. 
• Continuous professional development through training, workshops, and mentorship to grow your career in customer success. 
• Be part of a collaborative, innovative team where your ideas and feedback are valued.